---
title: How to Cancel Your Order
description: Request to cancel your ShopEarl order before it ships. Cancellations within 10 minutes from your order confirmation page are processed immediately. Once shipped, cancellations are not available — start a return instead.
---
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2. [Returns & Cancellations](https://kb.shopearl.com/en/help/returns-cancellations?hsLang=en)
3. [Cancellations](https://kb.shopearl.com/en/help/returns-cancellations?hsLang=en#cancellations)
# How to Cancel Your Order
## Learn how to cancel an order before it ships — and what to do if it already has.
You can request to cancel your order before it ships. Once an order has shipped, it cannot be canceled — you will need to start a return instead.
**How to cancel your order:**
1. Go to your [Orders page](https://shopearl.com/order_finders/new) on ShopEarl
2. Find the order you want to cancel
3. Select "Cancel Order" and follow the steps to submit your request
4. You will receive a confirmation once your cancellation request is submitted
**What to expect after you submit a cancellation request:**
Cancellation requests work just like return requests — the seller must review and approve the cancellation. It does not happen right away.
- The seller has up to 3 business days to accept your cancellation request
- Once the cancellation is accepted, your refund is issued automatically. It can take up to 10 days for the refund to appear on your bank or credit card statement.
- If the seller does not respond within 3 business days, ShopEarl will step in and process the cancellation on your behalf
- You can also contact the seller directly using the "Message Seller" button on your [Orders page](https://shopearl.com/order_finders/new) to ask about the status of your cancellation. Sellers are expected to reply within 3 business days; if you haven't heard back after 2 business days, contact us and we'll follow up for you
- If you need help, contact us via phone or email with your order number (starts with R followed by 9 digits), and we can step in on your behalf
**Cancellations within 10 minutes of purchase:**
If you cancel within 10 minutes of placing your order from your order confirmation page, the cancellation is processed immediately — no seller approval is needed. We cannot guarantee, however, that a cancellation request will be accepted after the 10-minute window has closed.
**If your order has already shipped:**
Once an order has shipped, it cannot be canceled. If you no longer need the part, you can start a return after it arrives. This is treated as a standard return (buyer remorse), and return shipping costs will be deducted from your refund. No restocking fees apply. See [How to Start a Return](https://kb.shopearl.com/en/help/how-to-start-a-return?hsLang=en) for details.
**Important — cancellations are final:**
Once an order is canceled, it cannot be reinstated or undone. If you canceled by mistake or change your mind after canceling, you will need to place a new order. ShopEarl cannot reopen a canceled order.
- [FAQs](https://kb.shopearl.com/en/help/faqs?hsLang=en)
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- [Cancellations](https://kb.shopearl.com/en/help/returns-cancellations?hsLang=en#cancellations)
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