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Having a Problem with Your Order? Contact Us First

If something went wrong with your order, let us help before you file a dispute with your bank.

If something went wrong with your ShopEarl order — a missing part, a billing question, or anything else — contact our support team first. We can usually resolve issues faster than the credit card dispute process.

Why contact us first?

  • We can look into your order right away and work toward a resolution.
  • Most issues — refunds, missing items, wrong parts, billing questions — can be resolved within days.
  • The credit card dispute process takes up to 75 days and involves your bank, the card network, and ShopEarl.
  • Filing a dispute freezes the funds, which can delay your refund even if you would have received one sooner through us.

How to contact us:

  1. Submit a request using the support form on ShopEarl — this is the fastest way to reach our team.
  2. Or email our support team with your order number (starts with R followed by 9 digits).
  3. You can also call (312) 971-2616 and choose the support option.

What we can help with:

  • Missing or delayed orders
  • Wrong part received
  • Damaged parts
  • Refund questions
  • Charges you don't recognize
  • Cancellation requests
  • Any other order issue

What if I already filed a dispute?

If you have already filed a dispute with your bank or credit card company, let us know. We will work with the dispute process to provide the necessary information. See I Filed a Dispute — What Happens Next? for details on what to expect.