The Part I Received Doesn't Seem Right

If the part you received doesn't seem right, it's important to determine what happened before starting a return — because the reason affects who pays for return shipping.

Start by comparing what you received to the listing:

1. Go to your Orders page and find the order
2. Review the original listing — check the part number, description, photos, and any compatibility notes
3. Compare that to the part you actually received

In most cases, the listing was accurate:

The majority of the time when a customer believes they received the wrong part, the listing was actually correct — but the part wasn't what they expected or needed. This can happen when a vehicle uses multiple versions of a part (e.g., different engine options, trim levels, or production date ranges), and the one purchased wasn't the right match.

If this is your situation, you can still return the part. This is a standard return, and return shipping costs will be deducted from your refund. No restocking fees apply. Note: if the part shows signs of installation or alteration, a partial refund may be issued to account for the change in condition.

In rare cases, the seller shipped the wrong part:

If the part you received is genuinely different from what was described in the listing — for example, a completely different part number, a different side (left vs. right), or a part for an entirely different vehicle — then the seller shipped the wrong item. This is a fault-based return: the seller covers return shipping, and you receive a full refund.

How to start the return:

1. Go to your Orders page on ShopEarl
2. Select the order and choose "Return Item"
3. Choose the reason that best describes your situation
4. Include photos of the part you received and a description of what's different from what you expected
5. Submit your return request

The seller will review your request within 3 business days. If the return is fault-based, the seller will provide a prepaid return label at no cost to you. If it's a standard return, the seller will provide return instructions and the shipping cost will be deducted from your refund.

Not sure which applies to you?

Contact our support team with your order number and photos of the part you received. We'll review the listing and help determine who covers return shipping.

Important notes:

• The seller may ask for photos of the part you received to verify the issue before approving the return.
• Do not ship the part back until you receive the return label or return instructions from the seller.