The Seller Denied My Return — What Are My Options?

If a seller has denied your return request, you still have options. ShopEarl enforces marketplace policies and can step in to help.

Why a seller might deny a return:

• The return request was submitted after the 30-day return window
• The part has been installed or altered
• The part falls under the Restricted Parts Policy
• The seller believes the part matches the listing and is not defective

What to do if you disagree with the denial:

1. Check the denial reason on your Orders page or in the message from the seller
2. If you believe the denial is incorrect — for example, the part truly doesn't match the listing or arrived damaged — contact our support team
3. Include your order number and any photos or documentation that support your case

How ShopEarl can help:

When you contact us about a denied return, our team will review the situation. We look at the order details, the listing, the seller's reason for denial, and any evidence you provide. If the denial doesn't align with our marketplace policies, we can override it and approve the return on your behalf.

Important notes:

• Contact ShopEarl before filing a dispute with your credit card company. We can often resolve the issue faster, and filing a dispute first may complicate the process.
• Sellers are required to respond to return requests within 3 business days. If the seller hasn't responded at all (not a denial — just silence), contact us, and we can step in immediately.