I Haven't Received My Return Label

If you have initiated a return and you're waiting for a return label, here's what to know.

How return labels work:

After the seller approves your return, they will provide one of the following:

1. A prepaid return label sent to your email and available on your Orders page
2. A bill of lading (BOL) for freight shipments
3. A return address for you to ship the part on your own

Not all returns include a prepaid label. In some cases, the seller provides a return address and you arrange shipping yourself. Check your email and your Orders page for the return details.

How to check your return status:

1. Go to your Orders page on ShopEarl
2. Find the order and check the return status
3. Look for an email from ShopEarl or the seller with label or return address details
4. You can also use the "Message Seller" button on your Orders page to contact the seller directly about your return label

If it's been more than 3 business days:

Contact our support team with your order number. If the seller has not provided return instructions within 3 business days of initiating your return, we can step in and resolve it for you.

Important notes:

• You have 15 days from the date the return label is issued to ship the part back. If not shipped within 15 days, the return may be closed.
• Check your spam or junk folder — return label emails sometimes end up there.
• Do not ship the part back until you have the return label or the seller's return address.