FAQs ▸ Sales
Quick answers to common questions about finding parts, placing orders, shipping, and payment on ShopEarl
Will this part fit my vehicle?
Check the fitment information on the part listing — it shows which year, make, and model the part fits. For the most accurate match, use your VIN (Vehicle Identification Number) during your search or at checkout. If you are not sure whether a part fits, contact our sales team at (312) 971-2616 (Monday-Friday, 8am-5pm CT). They can verify compatibility before you order.
Read more: Finding the Right Part for Your Vehicle
I can't find the part I need — can you help?
If you cannot find your part on ShopEarl, contact our sales team at (312) 971-2616 (Monday-Friday, 8am-5pm CT). They can search inventory that may not appear online and help you find the right part for your vehicle.
Read more: Finding the Right Part for Your Vehicle
What does the condition grade (A, B, C) mean?
Used parts on ShopEarl are graded based on cosmetic condition. A Grade means excellent condition with minimal wear. B Grade means good condition with minor scratches or dents. C Grade means the part is functional but has noticeable cosmetic damage. All grades mean the part is expected to work — the grade describes cosmetic condition only. If you have questions about a specific part's condition, call our sales team at (312) 971-2616.
Read more: Part Conditions and Grading Explained
Is this part in stock?
If a part is listed on ShopEarl, it is currently available from the seller. Inventory updates in real time, so what you see on the site reflects what is available. If the listing is still active, the part should be in stock. If you want to confirm availability before ordering, contact our sales team at (312) 971-2616 (Monday-Friday, 8am-5pm CT).
Read more: Part Conditions and Grading Explained
Do you have actual photos of the part?
The photos on the listing show what the seller has available. What you see is typically what the seller has provided. If you need additional photos, contact our sales team at (312) 971-2616 (Monday-Friday, 8am-5pm CT) — they can reach out to the seller to check if more photos are available.
Read more: Part Conditions and Grading Explained
How do I place an order on ShopEarl?
Search for your part by year, make, and model or by VIN on ShopEarl.com. Select the part, add it to your cart, enter your shipping address and payment information, then complete checkout. You will receive a confirmation email with your order number. If you need help, call our sales team at (312) 971-2616 (Monday-Friday, 8am-5pm CT).
Read more: How to Place an Order
What payment methods do you accept?
ShopEarl accepts Visa, Mastercard, American Express, Discover, Affirm (buy now, pay later), Link, Apple Pay, and Google Pay. All payments are processed securely through ShopEarl — your payment information is never shared with the seller. Refunds for cancellations and returns are processed by the seller through ShopEarl.
Read more: How to Place an Order
Do you ship to my state?
ShopEarl ships to the continental 48 United States only. We do not ship to Hawaii, Alaska, or international destinations. If your delivery address is within the lower 48 states, we can ship to you.
Read more: Shipping and Delivery Information
How long does shipping take?
Shipping time depends on the part type. Unbolted parts (already removed from the vehicle) ship faster with standard processing. Yard parts (still need to be removed) take an additional 1-3 business days for dismantling before shipping. Sellers have a 2-business-day window to process and ship. After shipment, delivery time depends on the carrier and your location.
Read more: Shipping and Delivery Information
Is shipping free?
Most parts ship free by small parcel (UPS, FedEx, etc.). Large or heavy parts like engines, transmissions, and body panels ship by LTL freight, which may have additional fees. If your delivery address is residential (not a business), a residential delivery surcharge may also apply for freight shipments. Shipping to a commercial address with a forklift or loading dock can help avoid this fee.
Read more: Shipping and Delivery Information
Is my payment information secure?
Yes. ShopEarl processes all payments securely through our checkout system. Your payment information is never shared with the seller. You pay ShopEarl directly, and ShopEarl handles the transaction with the seller.
Read more: Payment Methods and Checkout
Can I pay in installments?
Yes. ShopEarl accepts Affirm, which lets you split your purchase into monthly payments. Select Affirm at checkout to see your options. Approval is subject to Affirm's terms and conditions.
Read more: Payment Methods and Checkout
Does ShopEarl make its own parts, or who actually fulfills my order?
ShopEarl is a marketplace. When you buy from ShopEarl, we fulfill your order from our nationwide network of trusted vendors — salvage yards that sell used OEM parts, aftermarket vendors that sell brand-new parts, remanufacturers that rebuild used parts, and manufacturers. You buy from ShopEarl and go through ShopEarl for support, no matter which vendor supplies the part.
Read more: How ShopEarl Works — Our Marketplace and Vendor Network
I ordered a ShopEarl-branded part — is it actually made by ShopEarl?
All parts sold under the ShopEarl name are white-labeled from a handful of our most trusted vendors — meaning they're made and supplied by those vetted partners and sold as ShopEarl-branded items. This is a normal part of how our marketplace works. We only put our name on products from vendors who have earned our trust, and ShopEarl stands behind these parts the same as any other order.
Read more: How ShopEarl Works — Our Marketplace and Vendor Network