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What to Do When You Receive Your Part

Steps to take when your part arrives to protect your warranty and avoid issues.

Taking a few steps when your part arrives can prevent problems down the road and protect your warranty coverage. Here is what we recommend.

1. Inspect the part on delivery

When your part arrives, inspect it before installing:

  • Check that the part matches the listing description (part number, specifications, condition)
  • Look for any visible damage from shipping — dents, cracks, broken connectors, or fluid leaks
  • Compare the part to the listing photos

2. Take photos before installing

Before you install the part, photograph it from multiple angles. This gives you a record of the part's condition at delivery, which is important if you need to file a claim later.

3. Report freight damage within 24 hours

If your part arrived damaged during shipping, report it within 24 hours. Contact our support team with your order number and photos of the damage. Keep all packaging materials — you may need them for the claim.

4. Retain packaging materials

Do not throw away the box, packing materials, or shipping labels until you have inspected the part, confirmed it is correct, and verified it works. You may need the original packaging if a return or warranty claim is necessary.

5. Verify fitment before installation

Before installing the part, confirm it is the correct fit for your vehicle:

  • Check the part number against your vehicle's requirements
  • Verify specifications (dimensions, connectors, mounting points)
  • If anything looks wrong, contact the seller using the "Message Seller" button on your Orders page or reach out to our support team before installing

6. Follow manufacturer-recommended installation procedures

Proper installation protects both your vehicle and your warranty:

  • Follow the manufacturer's service procedures for your vehicle
  • Perform required programming and calibration. Transmissions, electronic modules, ADAS components, and other electronics often require programming or calibration after installation. Skipping this step can cause the part to malfunction and may void your warranty.
  • Replace maintenance items. When installing a major component, replace related maintenance items like fluids, filters, seals, and gaskets. For example, a transmission installation should include fresh transmission fluid and a new filter.
  • Use a qualified installer if you are not doing the work yourself

Why this matters:

These steps are not just best practices — they can affect your warranty coverage. Failure to inspect on delivery, verify fitment, follow manufacturer procedures, or perform required programming can void your warranty. By taking a few minutes when the part arrives, you protect yourself if something goes wrong later.