When Will I Get My Refund?

After the seller receives your returned part, your refund is processed in two steps.

Step 1: Seller inspection and refund processing

• Standard parts: The seller has 3 business days to inspect the part and issue your refund.
• Engines, transmissions, and control modules: The seller has 10 business days to inspect and issue your refund.

Step 2: Bank processing

Once the seller issues the refund, the funds are returned to you immediately; however, it may take up to 10 days for the refund to appear on your bank or credit card statement.

Will my refund be for the full amount?

That depends on the reason for the return:

• Damaged or defective on arrival: Full refund. The seller covers return shipping.
• Wrong part shipped or doesn't fit your vehicle: This requires a verification process. Our team will review the listing and your order to determine whether the issue was on the seller's end (fault-based — full refund, seller covers shipping) or whether the part matched the listing but wasn't what you needed (standard return — full part price refunded minus return shipping cost). See The Part I Received Doesn't Seem Right for more details.
• Changed your mind, ordered the wrong part, or no longer need it: Full part price refunded, but the cost of the return shipping label will be deducted from your refund. No restocking fees. However, if the part is returned in a different condition than it was sold — for example, showing signs of installation or alteration — the seller may issue a partial refund to account for the change in condition.

How to check your refund status:

Check your Orders page on ShopEarl for the latest status. If your refund has not been issued after the timelines above, contact our support team with your order number, and we will follow up with the seller.

Important notes:

• Refunds are always issued to the original payment method used for the purchase. We are unable to issue refunds to a different card or payment method. If the original payment method is no longer available — for example, a card or bank account that has since closed — you will need to contact your bank or card issuer to recover the funds. ShopEarl cannot redirect a refund to a different method.
• Seller inspection and refund processing timelines are counted in business days (Monday through Friday, excluding holidays). Once the refund is issued, bank processing can take up to 10 calendar days to appear on your statement.
• If the seller does not issue your refund within the expected window, ShopEarl can step in and process the refund on your behalf.