---
title: ShopEarl Help Center
description: Find help, support articles, and legal information for ShopEarl, the marketplace for new and used auto parts for businesses and retail customers.
---

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[![ShopEarl Logo - Primary](https://kb.shopearl.com/hs-fs/hubfs/shopearl-logo.png?width=150&height=150&name=shopearl-logo.png)](https://shopearl.com/)

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- - [English](https://kb.shopearl.com/en/help)
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- [Contact Support](https://kb.shopearl.com/en/help/kb-tickets/new)
- [Contact Support](https://kb.shopearl.com/en/help/kb-tickets/new)

[Contact Support](https://kb.shopearl.com/en/help/kb-tickets/new?hsLang=en)

 How can we help?

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### [FAQs Quick answers to the most common questions about buying parts on the ShopEarl marketplace.](https://kb.shopearl.com/en/help/faqs?hsLang=en)

- [FAQs ▸ Sales](https://kb.shopearl.com/en/help/sales-faq?hsLang=en)
- [FAQs ▸ Order Status & Tracking](https://kb.shopearl.com/en/help/order-status-tracking-faq?hsLang=en)
- [FAQs ▸ Cancellations](https://kb.shopearl.com/en/help/cancellations-faq?hsLang=en)
- [FAQs ▸ Returns](https://kb.shopearl.com/en/help/standard-returns-faq?hsLang=en)
- [FAQs ▸ Account & Billing](https://kb.shopearl.com/en/help/account-billing-faq?hsLang=en)

[See more](https://kb.shopearl.com/en/help/faqs?hsLang=en)

### [Order Status & Tracking Information about available shipping options, delivery timeframes, tracking shipments, and handling delivery issues for orders placed on ShopEarl.](https://kb.shopearl.com/en/help/order-status-tracking?hsLang=en)

- [I Haven't Received Tracking Information Yet](https://kb.shopearl.com/en/help/i-havent-received-tracking-information-yet?hsLang=en)
- [My Tracking Link Isn't Working](https://kb.shopearl.com/en/help/my-tracking-link-isnt-working?hsLang=en)
- [My Order Should Have Arrived But Hasn't](https://kb.shopearl.com/en/help/my-order-should-have-arrived-but-hasnt?hsLang=en)

[See more](https://kb.shopearl.com/en/help/order-status-tracking?hsLang=en)

### [Returns & Cancellations Instructions and guides explaining how to initiate returns and cancellations, understanding eligibility, refund timelines, and return shipping requirements.](https://kb.shopearl.com/en/help/returns-cancellations?hsLang=en)

- [How to Start a Return](https://kb.shopearl.com/en/help/how-to-start-a-return?hsLang=en)
- [How to Cancel Your Order](https://kb.shopearl.com/en/help/how-to-cancel-your-order?hsLang=en)
- [How to Return Your Core](https://kb.shopearl.com/en/help/how-to-return-your-core?hsLang=en)

[See more](https://kb.shopearl.com/en/help/returns-cancellations?hsLang=en)

### [Placing Orders Step-by-step guidance on adding items to your cart, applying discounts, and completing checkout in the ShopEarl marketplace.](https://kb.shopearl.com/en/help/placing-orders?hsLang=en)

- [How to Place an Order](https://kb.shopearl.com/en/help/how-to-place-an-order?hsLang=en)
- [Shipping and Delivery Information](https://kb.shopearl.com/en/help/shipping-and-delivery-information?hsLang=en)
- [Payment Methods and Checkout](https://kb.shopearl.com/en/help/payment-methods-and-checkout?hsLang=en)

[See more](https://kb.shopearl.com/en/help/placing-orders?hsLang=en)

### [Searching for Parts Learn how to find the right parts using ShopEarl's advanced search filters, vehicle fitment tools, and part number lookups.](https://kb.shopearl.com/en/help/searching-for-parts?hsLang=en)

- [Finding the Right Part for Your Vehicle](https://kb.shopearl.com/en/help/finding-the-right-part-for-your-vehicle?hsLang=en)
- [Part Conditions and Grading Explained](https://kb.shopearl.com/en/help/part-conditions-and-grading-explained?hsLang=en)

[See more](https://kb.shopearl.com/en/help/searching-for-parts?hsLang=en)

### [Business Buyers Information on business accounts, bulk ordering, tax exemptions, and other B2B purchasing options through ShopEarl.](https://kb.shopearl.com/en/help/business-buyers?hsLang=en)

- [How to Set Up a Business Account](https://kb.shopearl.com/en/help/how-to-set-up-a-business-account?hsLang=en)

[See more](https://kb.shopearl.com/en/help/business-buyers?hsLang=en)

### [Payment Processing Information about ShopEarl's accepted payment methods, billing questions, payment issue resolution.](https://kb.shopearl.com/en/help/payment-processing?hsLang=en)

- [Having a Problem with Your Order? Contact Us First](https://kb.shopearl.com/en/help/order-issues-contact-us-first?hsLang=en)
- [When Will I Receive My Refund?](https://kb.shopearl.com/en/help/when-will-i-receive-my-refund?hsLang=en)
- [Understanding Your Charges](https://kb.shopearl.com/en/help/understanding-your-charges?hsLang=en)

[See more](https://kb.shopearl.com/en/help/payment-processing?hsLang=en)

### [Warranties & Guarantees Understanding part warranties, coverage terms, and how to file a warranty claim with a seller on ShopEarl.](https://kb.shopearl.com/en/help/warranties-guarantees?hsLang=en)

- [How to File a Warranty Claim](https://kb.shopearl.com/en/help/how-to-file-a-warranty-claim?hsLang=en)
- [Understanding Warranty Coverage on ShopEarl](https://kb.shopearl.com/en/help/understanding-warranty-coverage?hsLang=en)
- [Warranty Claim Status and Timelines](https://kb.shopearl.com/en/help/warranty-claim-status-and-timelines?hsLang=en)

[See more](https://kb.shopearl.com/en/help/warranties-guarantees?hsLang=en)

### [Basic Troubleshooting Solutions for common account, order, and other technical issues you may encounter while using the ShopEarl marketplace.](https://kb.shopearl.com/en/help/basic-troubleshooting?hsLang=en)

- [How to Update Your Account Information](https://kb.shopearl.com/en/help/how-to-update-your-account-information?hsLang=en)

[See more](https://kb.shopearl.com/en/help/basic-troubleshooting?hsLang=en)

### [Marketplace Policies Review ShopEarl's official Terms of Service, Privacy Policy, and other policies governing use of the marketplace.](https://kb.shopearl.com/en/help/marketplace-policies?hsLang=en)

- [Terms of Service](https://kb.shopearl.com/en/help/terms-of-service?hsLang=en)
- [Privacy Policy](https://kb.shopearl.com/en/help/privacy-policy?hsLang=en)
- [Return and Refund Policy](https://kb.shopearl.com/en/help/return-and-refund-policy?hsLang=en)

[See more](https://kb.shopearl.com/en/help/marketplace-policies?hsLang=en)

[![ShopEarl Logo - Primary](https://kb.shopearl.com/hs-fs/hubfs/shopearl-logo.png?width=150&height=150&name=shopearl-logo.png "ShopEarl Logo - Primary")](https://shopearl.com/)

<https://www.facebook.com/shopearlautomotive/> <https://www.instagram.com/shop_earl/> <https://www.linkedin.com/company/shop-earl> [mailto:help@shopearl.com](mailto:help@shopearl.com)

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