FAQs ▸ Order Status & Tracking
Quick answers to common questions about tracking your order, shipping times, and delivery on ShopEarl
How do I track my ShopEarl order?
Go to your Orders page, enter your order number (starts with R followed by 9 digits) and the email you used to place the order. You'll see your order status, tracking number, and carrier updates. You will also receive a shipping confirmation email with your tracking number once the seller ships.
Read more: Track Your Order
Will I get a shipping notification when my order ships?
Yes. When the seller ships your order, you will receive a shipping confirmation email with your tracking number. For orders shipped with integrated carriers, you will also receive real-time delivery updates through Aftership.
Read more: Track Your Order
Why isn't my tracking number showing any results?
There are a few possible reasons. It can take up to 24 hours after the tracking number is created for the carrier to start showing updates. The carrier may not be integrated with our tracking system — try entering the number directly on the carrier's website. Or your order may be shipping via LTL freight, which often has limited online tracking.
Read more: My Tracking Link Isn't Working
What is LTL freight and why is tracking limited?
LTL (less-than-truckload) freight is a shipping method used for large or heavy auto parts like engines, transmissions, and body panels. Unlike standard carriers like UPS or FedEx, freight carriers often have limited online tracking and updates may not appear in real time. Contact us with your order number if you need a status update on a freight shipment.
Read more: My Tracking Link Isn't Working
My tracking hasn't updated in days. What should I do?
First, try entering your tracking number directly on the carrier's website (the carrier name is usually listed on your Orders page). If the carrier name is unfamiliar or unavailable, it may be an LTL freight carrier — contact our support team with your order number, and we can look into it. If tracking has not updated for 5 or more business days, we will work with the seller to investigate and determine if the package may be lost. For LTL freight shipments, limited or delayed tracking updates are common — we can work with the seller to get an update for you.
Read more: My Tracking Link Isn't Working
Tracking says delivered but I never received my package. What do I do?
First, check around your property, ask household members and neighbors (or your building's mailroom/front desk), confirm your shipping address is correct, and wait 24 hours in case the carrier marked it delivered early. If you still can't find it, contact us and we'll ask the seller to pull the carrier's proof of delivery. If it was delivered to the wrong address, send photos of your actual address and — if the seller shipped it wrong — you'll get a full refund. If the carrier confirms delivery to your correct address, it's considered delivered and can't be refunded; your options are to file a carrier claim, a police report, and/or use your credit card's purchase/theft protection (these have filing deadlines, so act quickly). Reships usually aren't possible since most parts are one-of-a-kind.
Read more: My Order Should Have Arrived But Hasn't
Should I file a credit card dispute if my package shows delivered but I didn't receive it?
No — please contact ShopEarl support first. We can typically resolve delivery issues faster by working with the seller and carrier. Filing a dispute before contacting us may complicate the resolution process.
Read more: My Order Should Have Arrived But Hasn't
How long does it take for the seller to ship my order?
Sellers on ShopEarl have 2 business days to ship your order and provide tracking. Some parts are "yard parts" that need to be removed from a vehicle before shipping, which can add 1 to 3 additional business days. If you haven't received tracking after 2 business days (or longer for yard parts), contact us with your order number.
Read more: I Haven't Received Tracking Information Yet
My order hasn't shipped yet. Is something wrong?
Not necessarily. Check your email and the "Message Seller" section on your Orders page — the seller may have reached out with a question before shipping (for example, to confirm a part detail or verify your address). If it's been more than 2 business days with no tracking and no seller message, contact us and we'll follow up with the seller on your behalf.
Read more: I Haven't Received Tracking Information Yet
What is a "yard part" and why does it take longer to ship?
A yard part is a part that is still installed in a vehicle at the seller's yard. It needs to be removed (dismantled) before it can be shipped, which typically adds 1 to 3 business days beyond the standard 2-business-day processing time. If your order is a yard part, the seller may note this on the listing or contact you with an updated timeline.
Read more: I Haven't Received Tracking Information Yet
What happens if the seller never ships my order?
If the seller does not fulfill your order within 5 business days, ShopEarl can cancel the order and issue a full refund. Our support team will follow up with the seller on your behalf throughout this process. If a refund is issued, please allow up to 10 days for it to appear on your bank statement.
Read more: I Haven't Received Tracking Information Yet
How long does shipping take on ShopEarl?
Sellers have 2 business days to ship after your order is placed. Standard parcel shipping (UPS, FedEx, USPS) typically takes 3 to 7 business days after shipping. LTL freight for large parts typically takes 5 to 14 business days after shipping. Yard parts may add 1 to 3 business days for dismantling before shipping begins.
Read more: Shipping Times and Delivery Estimates
What's the difference between standard shipping and LTL freight?
Standard parcel shipping uses carriers like UPS, FedEx, or USPS and typically delivers in 3 to 7 business days with real-time tracking. LTL (less-than-truckload) freight is used for large or heavy parts like engines and transmissions — it takes 5 to 14 business days, makes multiple stops along the route, and may have limited online tracking. The freight carrier may also contact you to schedule a delivery appointment.
Read more: Shipping Times and Delivery Estimates
My order requires a liftgate fee. What is that?
A liftgate fee (typically $100-$300) may be required at checkout when an LTL freight shipment is being delivered to a residential address. Residential locations typically lack the equipment (such as a forklift) to unload large, heavy items from a freight truck, so the carrier uses a liftgate to lower the item to the ground. If you provide a commercial address at checkout, the liftgate fee will not apply. However, if you select to ship to a commercial address but provide a residential address instead, your order will be placed on hold. You will be given two options: pay the liftgate fee (a separate invoice will be sent), or provide a commercial address (for example, a mechanic's shop). Let our support team know your decision so we can move your order forward.
Read more: Shipping Times and Delivery Estimates