FAQs ▸ Warranty Claims
Quick answers to common questions about warranty coverage, filing a claim, and claim timelines on ShopEarl
What warranty do I get when I buy a part on ShopEarl?
Your warranty depends on the part condition. Most used parts include a 30-day warranty, though some sellers offer longer coverage such as a 6-month or 90-day warranty at no extra cost. Aftermarket (new) parts have seller-specific warranties listed on the product listing, ranging from 30 days to 1 year or more. Remanufactured engines and transmissions typically come with a 3-year warranty. Premium warranty packages are also available for some parts. Check your order details or listing for the specific warranty that applies to your part.
Read more: Understanding Warranty Coverage on ShopEarl
What can void my warranty?
Your warranty can be voided if you do not inspect the part on delivery, do not verify fitment before installation, do not follow manufacturer-recommended installation procedures, skip required programming or calibration, fail to replace maintenance items like fluids and filters during installation, do not report freight damage within 24 hours, or do not retain packaging materials. Following these steps when you receive your part protects your coverage.
Read more: Understanding Warranty Coverage on ShopEarl
What is the difference between a return and a warranty claim?
If your issue is within 30 days of delivery and you have not installed the part yet, you are eligible for a return instead of a warranty claim. If your issue is after 30 days from delivery and still within your warranty window, you need to file a warranty claim. Returns are generally faster to resolve. Check your delivery date and warranty terms to determine which process applies to your situation.
Read more: Understanding Warranty Coverage on ShopEarl
How do I file a warranty claim?
Go to the ShopEarl support page and select "Contact Support," then choose "Warranty Claims" as the topic you need help with. The form will walk you through the information needed. Have photos of the installed part and the issue ready — they help speed up the review process. You can also file by emailing, calling, or messaging our support team with your order number and documentation. ShopEarl will file the claim with the seller on your behalf.
Read more: How to File a Warranty Claim
What documentation do I need for a warranty claim?
It depends on the part. For engines and transmissions, the most important documentation is diagnostic codes, scan reports, or repair estimates — photos are rarely available or helpful for these, but include them if you have them. For all other parts, photos of the installed part and the issue matter most, with diagnostic codes or estimates included if available. In either case, you may also include serial number photos, freight damage photos, and receipts. The more relevant documentation you provide, the faster the seller can review your claim.
Read more: How to File a Warranty Claim
What should I do when my part arrives?
Inspect the part on delivery, take photos before installing, verify it matches your vehicle, and keep all packaging materials. If you see shipping damage, report it within 24 hours. These steps protect your warranty coverage and give you documentation if you need to file a claim later.
Read more: What to Do When You Receive Your Part
Do I need to program or calibrate a part after installing it?
It depends on the part. Transmissions, electronic modules, ADAS components, and other electronics often require programming or calibration after installation. Skipping this step can cause the part to malfunction and may void your warranty. Check the manufacturer's requirements for your specific part, or ask your installer.
Read more: What to Do When You Receive Your Part
How long does a warranty claim take?
Most warranty claims are resolved within 1 to 2 weeks. After you file, ShopEarl sends your claim to the seller, and the seller reviews it. ShopEarl follows up with the seller within 2 business days if there is no response. Complex cases — especially those involving inspection, additional documentation, remanufactured parts, or any type of replacement — may take longer.
Read more: Warranty Claim Status and Timelines
Will I get a replacement or a refund for my warranty claim?
It depends on the seller and the part condition. Remanufactured and aftermarket parts typically result in a replacement, since those sellers usually have the same part in stock. Used parts typically result in a refund, since salvage yards often have one-of-a-kind inventory. If a refund is issued, it can take up to 10 days to appear on your bank or credit card statement.
Read more: Warranty Claim Status and Timelines
Does my warranty cover labor costs?
Standard warranties do not cover labor costs. Labor reimbursement is only available with premium warranty packages, and only per that package's specific terms. If you purchased a premium warranty, check those terms for details on labor coverage.
Read more: Warranty Claim Status and Timelines